Reality Bytes was established in 1998, we've been in the IT industry for over 20 years. We KNOW our success lies in the fact that we specialize in finding ways of making our clients more streamlined, efficient, and focused using cutting edge technology. We would not exist today without the partnerships with our clients, and the trust that they put into our experience, products, and services.
Every year we expand our managed IT service offerings to provide true 24/7 service, and stay on the cutting edge of IT services and support. Our NOC or network operations center, and helpdesk service offerings are available to our MSP contractual customers, 24 hours a day, 7 days a week. Reality Bytes employs a team of over 30 salaried and contractual employees to guarantee this offering, backed by SLA (service level agreements).
Managed Technology & Computer Services
Starting in early 2008 our team began to focus heavily on IT management for small to medium businesses, converting a large percentage of our already established long term customers over to this new & different model. We truly feel is the best solution for both our company, AND our clients needs. The MSP model had become achievable due to major advancements in remote access technologies, and automation capabilities, which have allowed us to provide a much faster response time, and much more efficient operational model.
It was at this time that we started to expand out into Central Alberta and beyond, partnering with new clients in Calgary, Airdrie, Strathmore, as well as sites under management across Canada and some into the United States. We are happy to now provide services to clients all across Canada, but with a strong focus on southern Alberta.
Currently our staff consists of 30+ employees & contract staff. Our team is experienced, agile, and diverse. We have IT Systems Engineers, On Site IT Technicians, Account Managers, Web & Graphic design artists, Programmers, Hardware techs, and some excellent administrative staff, all at your disposal.
We provide "Technology based Solutions" to our clients. Sometimes this means we are solely consulting, sometimes hardware or software is involved, sometimes a cloud solution, or perhaps all of the above. We have very advanced software and hardware tools that allow us to manage and maintain a huge number of IT assets without sacrificing customer service or response times. Our efficiency helps your companies' profitability.
Our goal is always to build a working solution for our client, not to just sell them something that they don't need, can't use, or don't understand. It's with this goal in mind that we have grown year over year since day #1, and our success has always been based on the fact that customer service is paramount.
John Shoff - CEO