Now Hiring - IT Technician, level II-III

About Us:

We are a locally-owned business providing comprehensive IT services to small- and medium-sized businesses in the Central Alberta area. Reality Bytes Incorporated is a recognized Managed Services leader, ranked on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers.


Our Position:

The IT Technician Level II – III requires both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.

The IT Technician Level II – III works jointly with sales to provide pre- and post-sales support, onsite systems assessments, resolving client issues responsively and accurately, and always ensuring that the client's IT environment is secure, reliable and optimal.

A positive, service-oriented personality is a must. The successful candidate is one who has an open mind, a strong desire for continuous learning and an effective team player.

You will have the opportunity to grow your skills and career with a fast growing IT services company, leveraging cutting-edge tools and technology. Ongoing learning and certifications are highly encouraged and supported.


As our ideal candidate you have the following qualifications:

  • 5-7 years hands-on experience, 2+ with a MSP (Managed Services Provider)
  • setting up, configuring, troubleshooting and fixing networking equipment, Windows servers and workstations, Active Directory, Microsoft Office 365
  • setting up, configuring firewalls such as Sonicwall, Barracuda, and Mikrotik
  • backup technologies including cloud-based backups
  • working with cloud platforms such as AWS and/or Azure
  • Experience with RMM (remote monitoring and management) platforms such as SolarWinds and Connectwise Automate, ticketing system such as Autotask or Connectwise
  • Provided exceptional customer service and technical expertise on inbound calls and tickets generated by customers
  • Performed onsite systems, network and security assessments using standard best practices and industry standard tools (ed Network Detective/RapidFire)
  • Excellent verbal and written communication skills and is comfortable working directly with clients
  • Possesses strong organizational and time-management skills
  • Results-oriented, self-motivated, energetic, professional, reliable and a team player
  • Sales training/experience is a plus
  • Ideally you will have one or more of the following certifications:
  • CompTIA Net+ and/or CompTIA Security+
  • CCNA or CCIE-Cisco certifications
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)


We offer competitive wages, a comprehensive health insurance package, Paid Time off, challenging work, career opportunities, a supportive work environment and ongoing training. We encourage, support and reward ongoing certifications.


Compensation is dependent of qualifications and certifications.

Compensation range $55,000 - $75,000

Job Type: Full-time



Windows Server: 3 years (Preferred)

Network Administration: 3 years (Preferred)

Remote monitoring and management: 2 years (Preferred)

IT Support: 3 years (Preferred)

Work authorization: Canadian Resident/Canadian Citizen (Required)


Please send your resume to This email address is being protected from spambots. You need JavaScript enabled to view it. 


Closing date OCT 15, 2018